This Journey Map was designed to guide future product teams, and they create and build an application for customers to apply for Lease to Own. 

I worked with a team a 10 people from different business, and IT disciplines to evaluate the current pilot program and begin to plan for scaling to all markets. 
The Journey Map was to guide at a high level the ideal experience. It was provided to IT leader to present to receive funding. 
For full details about this project, please contact me. 
I started by mapping the process out a whiteboard then moving to post-its and paper to get into the details. 

Service Design

Evaluated In-Home Service.